You’ve been standing in line waiting patiently for your turn to pay for your new Nikes. You hear the amount and give the cashier your credit card. Your mind goes on autopilot and you start planning your next errand. Your reverie is broken as the cashier tells you your card has been rejected.
You’re painfully aware of the customers standing behind you. This is like being on the receiving end of a breakup and hearing your dinner partner scream, “I’m just not that into you anymore!” in a crowded restaurant. You mumble about how this isn’t possible. Perhaps you weakly protest, “But I just used it two days ago.” You slowly turn to leave and wonder if the other customers in line are judging you. Do they think you have bad credit?
Most likely, they aren’t judging you, but feeling your pain. Still, this is a mighty embarrassing experience for adults who pay their bills. But this scenario has become all too common. Credit card customers are being cut off, having their credit limits reduced, and being treated, in general, like they’re not all that special anymore. There are a couple of reasons that credit card issuers appear to be behaving badly. One reason is the economy. You already know this, but it bears repeating. Credit card issuers are in survival mode. Default rates are high and they’re cutting people loose for various reasons.
Another reason is because they can. In a Wall Street Journal article this week, “Cardholders Get Rude Surprise at the Register,” it’s made clear that an issuer can legally cancel a card without giving any notice if you haven’t used the card in over a year or you’ve defaulted or are delinquent on the account. Issuers can also cancel an account and then send notice within 30 days if they decide you’ve become a risk. It’s the definition of “risk” that has caused many an account to be canceled and left the cardholders wondering, “What the heck happened?”
So what should you do if your credit card issuer breaks up with you? I recommend reading my article, “Dumped by your card issuer? 5 tips to survive the breakup,” on CreditCards.com. Here, you’ll get the scoop on the first five things you should do when you get dumped, such as get a copy of your credit report to see if there’s a mistake on it.
Above all, stay calm and find out what happened. Then, if you’re sure that your credit really is in good standing, go back and get your Nikes.
